Privacy Policy

Privacy Policy

At SBlink Network Pvt Ltd, we are committed to protecting your personal information and ensuring transparency in how your data is collected, used, and safeguarded when you use our internet services, website (sblinknetwork.com), or interact with us as a customer. As a trusted Internet service provider in Pakistan, we prioritize data privacy and secure digital experiences for all our users.


1. Information We Collect We may collect the following types of information:

  • Personal details: Name, CNIC/NICOP, contact number

  • Contact and service details: Email address, installation address

  • Billing and payment information: Transaction details and payment records

  • Internet usage data: Data volume, connection logs (for service quality, troubleshooting, network performance, and security)

  • Technical data: IP address, device type, browser information, MAC address


2. How We Use Your Information We use your data only for legitimate purposes, including to:

  • Provide, maintain, and improve our internet services

  • Process billing, payments, and account management

  • Respond to customer support requests and troubleshoot issues

  • Monitor and enhance network performance and user experience

  • Ensure security, detect and prevent fraud, and protect our network

  • Comply with legal obligations, including data retention requirements under applicable laws (e.g., PTA regulations)


3. Data Protection 

We implement appropriate technical, administrative, and physical measures to protect your data from unauthorized access, loss, misuse, or alteration. Your information is stored securely and is accessible only to authorized personnel who need it to perform their duties. As a reliable ISP in Southern Punjab, we are committed to maintaining the highest standards of data security and user privacy.


4. Data Sharing 

We do not sell, rent, or share your personal information for marketing or advertising purposes. We may share your data only in limited circumstances, while maintaining the trust you place in us as a leading Internet service provider in Pakistan. Our commitment to privacy ensures your information is handled securely and responsibly.

  • When required by law, court order, or regulatory authorities (e.g., PTA or other government bodies)

  • With trusted service providers (e.g., billing partners, technical vendors) who are contractually bound to confidentiality and use the data solely for our operational purposes


5. Cookies & Website Usage Our website may use cookies and similar technologies to:

  • Improve functionality and remember your preferences

  • Analyze how visitors use our site to enhance user experience

We do not use cookies for targeted advertising. You can manage or disable cookies through your browser settings, though doing so may limit some website features.


6. Data Retention 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, provide our services, or meet legal and regulatory requirements (including any mandatory retention periods under Pakistani law). Once no longer needed, we securely delete or anonymize it. As a responsible Internet service provider in Punjab, we ensure your data is handled with strict security and compliance standards.


7. Your Rights You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Withdraw consent: Withdraw consent for processing where we rely on consent (note: this may affect certain services in some cases)

  • Lodge a complaint: Contact us or relevant authorities if you believe your data has been mishandled

To exercise these rights, please contact us using the details below.


8. Customer Responsibilities To help protect your privacy and security, we ask that you:

  • Keep your account credentials (username, password) secure and confidential

  • Secure your Wi-Fi network with a strong password

  • Report any suspicious activity or potential security issues to us promptly


9. Policy Updates 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website (sblinknetwork.com). We encourage you to review it periodically.


10. Contact Us 

For any privacy concerns, data access requests, corrections, withdrawals of consent, or complaints, please reach out to us:

  • Email: info@sblinknetwork.com

  • Phone: 042 111 000 511

We aim to respond to all privacy-related inquiries within 7–10 working days.